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Frequently Asked Questions

In this category you can find Frequently Asked Questions. There are informations about shuttle Orlando airport, shuttle to hotels and other informations.

Q: What are the business hours of Platinum Transportation Inc.?

A: Platinum Transportation, Inc. is always available for your requests, 24 hours a day, seven days a week, and 365 days per year.

Q: What is the cost of a one-way trip, from any Orlando destination to another?

A: Prices are based on number of passengers and distance between destinations. For pricing contact us online through Quick Quote or via Livechat. Let us know the number of passengers and the destinations you will be traveling from and to. Example: (What is the cost of a shuttle from Orlando International Airport (MCO) to a Orlando Hotel for 4 passengers including baggage?)

Q: What is the response time on a reservation request when using the CONTACT US or QUICK QUOTE from our website?

A: Usually it's within a few minutes. However, it can take up to three hours depending on the call volume.

Q: I submitted a reservation form. However, I was brought back to the homepage. Did my reservation go through?

A: Yes, after every successful reservation request, you will be re-directed to Platinum Transportation, Inc. homepage. You will receive a confirmation/reservation e-mail, so please make sure to check your SPAM/Junk folder in case our email address is not recognized.

Q: I received a confirmation e-mail. However, it went to my SPAM/JUNK folder.

A: We do not have control as to how emails are routed to the recipient's mailbox.

Q: How soon after placing a reservation will transportation be available for pick up from Orlando International Airport?

A: Transportation will be at the airport within 15 to 20 minutes after receiving your request.

Q: What happens if I am left waiting at the airport more than 30 minutes after having made a reservation?

A: In the event that passengers are left waiting longer than anticipated we will offer 15% discount.

Q: How long does the transport/shuttle take from the airport to my hotel?

A: The travel time depends on the distance to your destination/hotel. Most trips take between 15 to 30 minutes based on distance and traffic.

Q: How do I create a customer account with Platinum Transportation, Inc. and what are the benefits?

A: You can register and login on our web page at You will also have the chance win free tickets to local attractions/events or discounted transportation.

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